FAQ

Still worried about the purchase and use of forklift parts? We understand all your doubts! We have sorted out the most frequently asked questions from customers and provided one-stop answers to help you easily choose the right parts. If you still have questions after reading, please feel free to contact our customer service team at +86 18355138920 & sales@jowstar.com.

Pre Sale Questions

Q: “Are your forklift parts original genuine parts or aftermarket parts? ”

We provide both original genuine parts and high-quality aftermarket replacement parts, you can choose the one you want.

Yes, the MOQ is 1pc for most of the parts. We accept small orders.

For in-stock products, shipment will be made within 1~3 working days after payment; for customized products or large-volume orders, the lead time is 7-15 working days, specific details will be confirmed by customer service.

We support various payment methods such as T/T bank transfer,Western Union, PayPal, etc. You can select a suitable payment channel based on your needs..

We support worldwide shipping via sea freight, air freight, international express services, and other methods. Shipping costs are calculated based on the destination, weight, and volume of the cargo; we will assist you in selecting the most cost-effective logistics option.

Samples are available, and you need to pay the sample fee and shipping cost. After placing a bulk order, the sample fee can be refunded if the order amount meets the requirement. For further details, please contact our online customer service team.

Please inspect the goods in time after receipt. If there are problems such as product damage or wrong model, please contact customer service within 3 working days and provide relevant photos. We will verify and handle it immediately.

We support large-volume customization services, allowing us to manufacture forklift parts tailored to specific models based on your requirements. For further details please contact our customer service team.

You can inform the details of the required parts through online customer service, message, phone and other channels on the website, and we will then assist you in sourcing them.

Contact Us

If you have any questions or need more details, feel free to drop a message here. We will get back to you as soon as possible!